Providing a screen recording will help our support staff and engineering team better understand what you are doing in the BeautyPlus app when you experience any technical issues.
(1) For iOS users:
See this article: Record the screen on your iPhone, iPad, or iPod touch
(2) For Android users:
The method for creating a screen recording varies widely based on your particular Android device.
Here's how to create a screen recording on the most common Android devices:
Samsung Galaxy: Record and capture your Galaxy phone screen
HUAWEI: Record the Screen