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  1. BeautyPlus Help Center
  2. Fix a Problem

Fix a Problem

Camera issues

  • Why am I unable to save photos or videos?
  • Why is there no sound in the video?
  • Why am I unable to use the HD Retouch function?
  • My photo looks reversed after capturing

Editor issues

  • What should I do if some features are not working?
  • Why can't I see my iPhone photos on the BeautyPlus Photo Editor?
  • Low resolution: why is my photo blurry?
  • Why am I unable to use the HD Retouch function?

Download, installation and update

  • Unable to install/update

Crash, black screen, app not responding, etc.

  • Why is the app crashing/freezing and how do I fix it?

Privacy & Security

  • Privacy issues
  • Antivirus software identified BeautyPlus as a threat

Other

  • How do I create a screen recording to better illustrate my issue?
  • Why did I not receive a reply after sending an email?
  • How can I get back my lost photos?
  • Why can't I access the previously free features?
BeautyPlus Help Center