Fix a Problem

Camera issues

• Why am I unable to save photos or videos?
• Why is there no sound in the video?
• Why am I unable to use the HD Retouch function?
• My photo looks reversed after capturing

Editor issues

• Why can't I save the video and receive an error 6005 reminder?
• What should I do if some features are not working?
• Why can't I see my iPhone photos on the BeautyPlus Photo Editor?
• Low resolution: why is my photo blurry?
• Why am I unable to use the HD Retouch function?

Download, installation and update

• Unable to install/update

Crash, black screen, app not responding, etc.

• Why is the app crashing/freezing and how do I fix it?

Privacy & Security

• Privacy issues
• Antivirus software identified BeautyPlus as a threat

Other

• How do I create a screen recording to better illustrate my issue?
• Why did I not receive a reply after sending an email?
• How can I get back my lost photos?
• Why can't I access the previously free features?