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  1. BeautyPlus Help Center
  2. Troubleshooting

Troubleshooting

Camera

  • Effects in the camera are too strong
  • My photo looks reversed after capturing
  • Why am I unable to save photos or videos?
  • How can I save photos automatically after capturing?
  • How can I save the original photos?
  • Why am I unable to use the HD Retouch function?
See all 8 articles

Video

  • What is the maximum length of video I can record?
  • Why am I unable to save photos or videos?
  • Why is there no sound in the video?

Editor

  • What should I do if some features are not working?
  • Why can't I see my iPhone photos on the BeautyPlus Photo Editor?
  • Why am I unable to use the HD Retouch function?
  • Why is my photo blurred?

Other

  • How do I create a screen recording to better illustrate my issue?
  • Why is the app crashing/freezing and how do I fix it?
  • Why did I not receive a reply after sending an email?
  • Can I use BeautyPlus in communication apps like WhatsApp?
  • How can I get back my lost photos?
  • Privacy issues
See all 10 articles
BeautyPlus Help Center