How Can I Apply for a Refund?

Please note that refunds are managed directly by Apple or Google. For assistance, please select the appropriate section below.

  •  

    1. Go to reportaproblem.apple.com.
    2. Log in with your Apple ID and password.
    3. Choose the item for which you would like a refund and click Report or Report a Problem.
    4. Follow the instructions on the page to select the reason for your refund request and submit it.

    If you are unable to request a refund using the above website, please contact Apple Support to apply for a refund with an agent.

  • According to Google’s policies, if less than 48 hours has passed since your app purchase or in-app transaction, you may request a refund through Google Play.

    1. Go to play.google.com/store/account (or the Google Play Refund Page).
    2. Log in with your Google account and password.
    3. Click Order History and find the relevant order.
    4. Select Request a Refund or Report a Problem and choose the option that best describes your issue.
    5. Complete the form and submit.

    You will receive an email with the outcome of your refund request. This usually takes about 15 minutes but may take up to 4 business days.

  • Please contact us via the 'Contact us' button below. To help us resolve your issue quickly, please be sure to include the following in your message:
    • The email address you used to make the purchase
    • The problem you experienced on the website
    • Your reason for requesting a refund

If you would like to check the status of your request, please refer to How to Check My Refund Status After Applying for a Refund?

Unsolved? Contact us