What Should I Do If My Premium Isn't Working?

If your BeautyPlus Premium is not showing as active after subscribing, it may be due to one of the following reasons:

  1. You were logged out of the Apple or Google account that you made the purchase on.
  2. The country/region setting for your Apple or Google account was changed.
  3. An unexpected connection error occurred between the App Store/Google Play and the BeautyPlus app.
Steps to Restore Your Premium

Step 1: Check Your Subscription Status

  1. Open the Settings app on your iPhone or iPad.
  2. Tap Account at the top.
  3. Tap Subscriptions.
  4. Check if there is a BeautyPlus subscription. If so, make sure the subscription has not expired.
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  1. Open the Google Play Store app.
  2. Tap the Menu icon (three horizontal lines) and select Subscriptions.
  3. Find and select your BeautyPlus subscription to check its status.
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Step 2: Reinstall the App

Uninstall the BeautyPlus app and then install it again.

Step 3: Restore Purchases

Open the BeautyPlus app and tap Restore Purchases under Settings.

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